The Two Fs: FreightPath and Feedback

Feedback is a valuable resource that will inevitably change how products or services act in an industry. The knowledge that feedback provides opens doors to new opportunities whilst closing doors to ones not working out. The benefits of feedback come from within and outside a team's walls. In this case, clients', users', and team's feedback can be used and applied to change how a product or service appeals to a demographic. Many people wonder how feedback is used in the freight industry and FreightPath is here to explain how.

FreightPath has implemented the powers of feedback into our TMS software. The benefits of feedback are an untapped element in this industry. Now that we have tapped into it, it's evident its positive impacts on the brokers, carriers, dispatchers, drivers, and clients. Through offering real-time feedback capabilities, FreightPath has built a strong communication channel between the different sectors of the freight journey and improved the freight process. Including the option of real-time feedback in the freight journey can be seen to quicken the response time for questions, problems, or concerns from all parties involved. Generally speaking, the inclusion of feedback in our TMS software has resulted in an optimization of performance and an overall boost in customer satisfaction. Simply, the use of our feedback technology has helped brokers, drivers, and carriers optimize their performance for the entirety of a shipment whilst providing accessibility for customers to provide their thoughts and opinions regarding any sector of their experience.

How can feedback help you??

The benefits of feedback in the freight industry are endless. One of the most important things it can do for your company is boost your performance. Within a highly competitive industry, companies need to stand out above competitors by providing services to consumers that provide more value than others. FreightPath TMS with the inclusion of feedback can do that. The foundation of this partnership lies in its capability to capture and analyze customer data on a new level. Using integrated real-time feedback tools, the data is gathered and analyzed quickly to produce solutions for customer problems and stakeholder inputs. The clarity of the data gathered from this process not only presents solutions to customer pain points but also presents customers with solutions to problems that might not have been recognizable without this type of technology. These processes directly relate to a boost in company performance as one can listen, intake, and solve important customer problems quickly and effectively; building a strong and positive reputation in the industry. For brokers, carriers, and drivers this boost in performance leads to more opportunities for company and personal growth in a highly competitive and international industry. The collection process and physical data itself can also be used to gather your Net Promoter Score (NPS) which helps to predict company growth with the inclusion of feedback gained from our software. Essentially, companies can physically see how the use of feedback will boost the NPS and at which rate your company will grow with the inclusion of the technology. The combination of NPS and the real-time feedback loop truly places opportunities in the hands of business owners. The blend of FreightPath TMS and real-time feedback ensures companies fully understand, take in, and respond to customer and stakeholder inputs and needs efficiently. It is set to change the landscape of client-customer relationships as feedback will be seen, heard, and implemented at a quicker rate. This overall process drives satisfaction within the customer base, boosting overall performance in the market whilst importantly building loyalty and trust between company and customer.

A review of the top 5 ways real-time feedback can help your company

1. Boost performance: By providing the ability to respond to customer problems and stakeholder input quickly and effectively.
2. Boost customer loyalty: By proving that their voice is heard and what is said is consumed and applied when necessary.
3. Build a strong NPS for your company: Responding to feedback efficiently will aid in boosting customer loyalty and recommendations. It all combines to help with business growth.
4. Capture and analyze data on a larger scale: Using our feedback solution, your team will be able to gather and analyze data faster and more successfully with AI-driven sentiment analysis, identifying solutions that will better the customer experience.
5. Enhances the opportunity for long-term growth: By providing the opportunity for a business to better understand each unique process through feedback, ensures each process is scalable and prepared for long-term growth.

The use of feedback in this industry is truly powerful. FreightPath has seen a positive increase in brand presence and loyalty with the use of real-time feedback in the freight journey. Our TMS software focuses on implementing feedback into companies to ensure longevity, loyalty, and success in a highly competitive environment.

Elevate your operations today with FreightPath and Feedback. See how our feedback integrations can help you take your operations to the next level.