This article is the second article in our two-part series that outlines the reasons why our TMS is a necessity for success in the modern logistics landscape.
In our last article, we dove into the first set of reasons why FreightPath TMS has become a necessity within the modern logistics environment. We unpacked common blind spots within the industry and how FreightPath TMS resolves them through our feedback integrations, AI-driven sentiment analysis and container tracking functions. In this article, we would like to break down three more reasons why FreightPath TMS has become a necessity for success in the modern logistics industry.
This industry has embraced a digital shift over time. Most brokers, carriers and drivers operate using a digital TMS platform as they are structured to support the key functions that occur during the freight journey. A strong, reliable, diverse TMS is needed to build continuous success in this highly competitive environment. That is where FreightPath TMS comes in. Through our feedback integrations and visibility components, our TMS is reliable, strong and diverse. Where these features stand out in a populated industry, our customer experience, document automation and customization also support why our TMS is a necessity for success within the modern logistics landscape, and here is why.
No matter what industry, maintaining a good customer experience builds loyalty and returns business. At FreightPath, we pride ourselves on building and maintaining a good customer experience for all our users. One of the key features that supports our strong customer experience is the unlimited users feature. With a subscription to FreightPath TMS, brokers or companies will be able to invite unlimited users in any role on their team. At FreightPath, we see the negative impact per-user costs have on team and company growth. That is why we have made the ability to invite unlimited users a part of the subscription package, supporting a positive customer experience. Another unique feature we offer that contributes to a positive customer experience is our included, detailed step-by-step onboarding document. This document is available on our web application to any user with an active subscription. It provides our users with all the information needed to successfully operate and interact with our TMS platform and its unique features. The accessibility of this document allows users to reference it frequently, share information among their internal team and have consistent support when needed. Combining these two prominent elements of our TMS helps build and support a positive customer experience for our users.
Another strong reason for FreightPath TMS being a necessity within the modern logistics landscape is our inclusion of document automation. In the fast-paced environment of the logistics industry, manually creating documents such as rate confirmations, bills of lading, invoices, etc, slows operations down and can cause customer churn. FreightPath sees the value in improving this sector of the freight journey, which is why we have included document automation within our TMS software. With one single click, you will have your documents ready to send and sign. This feature is aimed at reducing the time spent on manually creating documents when the information is accessible. It helps teams successfully speed up tasks during their freight journey and optimize their operations to allow for more shipments and grow their supply chain.
Within an industry that has a lot of moving parts, shifting documents and different parties involved in one order, customization is key to building continuity and brand awareness. Without customization, it is hard to stay memorable in a highly competitive industry. FreightPath TMS understands customization as a key element for a successful TMS. That is why we offer customization for documents such as bills of lading and customization to our dispatch software with colours and logos. The ability to customize both these elements helps brokers and their teams match their branding, allowing for promotion and brand continuity. Supporting these elements is extremely important within such a highly competitive logistics industry. Maintaining brand awareness in this capacity helps boost memorability, which reflects positively on sales and reputation.
FreightPath TMS is more than just a tool for success, it is a necessity in the modern logistics industry. Our TMS goes above the standard platform with our reliable document automation, customization features, and positive customer experience, supported by our unlimited users feature and included onboarding assistance. Our solutions aid in solving key pain points within the industry and help teams build and maintain success. Combining these features with our feedback integrations, container tracking, data analysis and supported visibility, it is evident that FreightPath TMS is a necessity for success, company growth and relevance in the logistics industry.
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“With FreightPath, the ability to track freight, complete paperwork, and share updates within seconds has become invaluable; not just for my team but for my customers and carriers too.”
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