Frequently Asked Questions
How do I get in touch with Customer Support?
You can get in touch with FreightPath Customer Support directly through our web app using our live chat. Simply ask you question, and a customer support representative will be with you as soon as possible. If your request is outside of operating hours (8-6), you can still get in touch with us at firstname.lastname@example.org.
How long will it take to get started with FreightPath?
FreightPath is effortless to set up and ready to go hours after payment with an intuitive onboarding process. We also provide complementary professional-grade onboarding to lead you through every part of the setup process.
What is the FreightPath Mobile App? Where can I find it?
The FreightPath Mobile App, or the FreightPath Driver App, is available on both the Apple App Store and Google Play Store for download. With it, you can dispatch loads directly to your drivers and partner operators, track shipments in real time, provide real time alerts, and provide instant proof of delivery and signature. The app is included for free for unlimited drivers with all versions of FreightPath.
What is FreightPath?
FreightPath is a trucking software platform designed specifically to help small fleets and owner operators grow their trucking business, get more loads, and go directly to shippers. You can build a customized trucking ecommerce website that lets shippers and brokers book loads directly with you through a customer portal. These loads and customers can then be managed directly in your FreightPath TMS or Transportation Management System. From there, you can manage your shipments and customers, and dispatch shipments directly to drivers or partner operators through the FreightPath mobile app.
What do I need to get started with FreightPath?
To get started growing your trucking company with FreightPath, you need to be a registered owner operator or motor carrier in the United States or Canada. Some information to get ready before your first onboarding - a company logo, your cargo insurance, your USDOT or MC number (if you're in the United States) or your provincial operating number (if you're in Canada).
Is FreightPath a load board? Can I find loads on FreightPath?
FreightPath is not a load board. FreightPath is an ecommerce and transportation management platform that helps you grow and run your trucking company by letting you build an online website where shippers and brokers can book loads directly with you.