Integrated Feedback Solution
Ask
Respond
Report
Take Action
Why Feedback?
Feedback is the one accurate and secure way to obtain real stakeholder insight, opinions and concerns. Without a reliable and efficient feedback platform, there is no true way to fully understand the needs of stakeholders, clients and internal teams. Feedback is the pathway to the voices that need to be heard.
FreightPath is proud to launch our new fully integrated feedback solution in conjunction with our remodelled TMS. Our feedback loop is compatible with the shipment lifecycles of FTL and LTL shipments and with the different logistics services (brokers, asset-based carriers, etc). Our industry’ first stakeholder feedback loop is designed and implemented to drive insights and open doors to new possibilities derived from stakeholder opinions.
Without feedback, the unknown would never be discovered. It is the perfect tool and resource to help your operations Move Smarter, Not Harder!
Feedback for YOUR Business
FreightPath is bringing feedback to the logistics industry through our integrated feedback loop and AI-driven sentiment analysis. For business leaders in this industry, now is the time to start your journey with feedback. Efficient problem solving, real-time insights, improved communication, and boosting client-customers relationships are just a few benefits that come as a result of our feedback integration. Understand YOUR business, YOUR clients, YOUR drivers, and YOUR workflow with feedback.
Feedback and the Shipment Lifecycle
Our integrated feedback loop has been designed to help improve each section of the shipment lifecycle. From start to finish, each party will have the opportunity to record feedback. Sorted by our AI-driven sentiment analysis and presented in our dashboard, the insights gathered will help teams make the right changes to improve their operations.
This infographic explains the different touch points in the shipment lifecycle where feedback is gathered and from whom.
Our Feedback Integration
FreightPath is the first to market with insight-driven logistics. Our TMS is the only platform with built-in stakeholder feedback loops, empowering shippers, drivers, carriers, and customers to shape every shipment experience in real time. It’s not just transportation- it’s continuous improvement, baked into every load.
Shippers
Build confidence within your shippers with our feedback integration. Gain feedback on quotes, order pickup, order transit, order delivery, and invoices. Optimize the end-to-end shipment lifecycle through valuable insights gathered with our feedback integration.
Drivers
Improve communication for drivers with our feedback integration. Gain feedback and report on factors that affect the driver’s portion of the lifecycle. Whether poor route choices or a poor experience at a warehouse, drivers will now have the opportunity to communicate and log feedback.
Carriers
For Third-Party Carriers (3PLs), our feedback integration is designed to help improve the settlement and onboarding processes. Our integration will also provide carriers with the tools and resources to provide feedback on specific elements of the shipment lifecycle they are involved with.
Customers
Our feedback integration provides customers with a voice. It provides them with the tools and the opportunity to offer valuable feedback in a safe and secure environment.