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How to Cancel Shipments in FreightPath

January 28, 2021

How to Cancel Shipments in FreightPath
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Summary

In order to cancel any shipment, FreightPath offers a very simple solution.

Contents

Where to Begin

When you enter FreightPath, click on the Shipments tab on the left hand side of the dashboard.

View Shipments tab on Dashboard

Within the shipments tab, all of your loads are visible and marked by their status. You can select the load that you would like to cancel from this list.

Shipment list within the shipments tab

Cancelling stops in a Shipment

If a shipment is already in transit, we offer a simple solution: you can cancel the shipment stop by stop. To begin, select the "ACTIONS" tab and select the cancel option.

Cancelling a stop is very straight-forward. Under the "select a stop" option, you can choose the stop that you'd like to cancel. If you'd like, you can enter a description as to why the stop is cancelled. This message will appear on the Driver App if you've dispatched this load to one of your drivers.

Once you've cancelled the stop, it will appear in the Shipment Activity feed on the right hand side of the page.

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